General
Contacts / Connections
Communities / Discussions
Library / Resources
General | Top
Q: What is my username/password?
A: You will use the same username and password that you use to log in to the main NRPA.org site. If you have forgotten your login credentials or need assistance with your login information, click
here.
Q: How do I update my contact information?
A: From your profile page, click on the pencil box next to "Contact Details."
Q: How do I add/update my profile picture?
A: Go to "My Profile," and click on the "Actions" button under your current picture or the place holder avatar and you can change, remove or add your photo. You can also import your information from LinkedIn, including your LinkedIn profile photo, by clicking the green "Import Your Info" button under the Import From LinkedIn section under your Bio information.
Q: How do I control what information is visible in My Profile?
A: Go to "My Profile” and click on the “My Account” tab. Choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.
Contacts / Connections | Top
Q: How do I find other members?
A: Click the “Directory” link found in the main navigation bar. The Directory lets you search for other members based on:
- First and/or last name
- Company name
- Email address
Switch to the “Advanced Search” tab to increase your search to:
- Location
- Member of Group
- Education
- Occupation
- Occupation Level
- Areas of Specialization
Q: How do I add contacts to my contact list?
A: They are a few different ways to add contacts to your contact list. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.
Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. You can also choose to let your contacts view certain demographics in your profile that others can't.
Communities / Discussions | Top
Q: What are communities?
A: Communities allow you to participate in discussions and share resources with other members.
Q: What communities do I already belong to?
A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you’re currently a part of.
Q: What are Networks?
A: Networks are member’s only communities that you can join to learn, interact and share experiences with like-minded professionals who face the same challenges and opportunities as you do every day. Networks provide Leadership volunteer opportunities and meet face-to-face at the Annual Conference.
Q: How do I join a community?
A:Click on “Communities” and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest, No Email).
Q: How can I control the frequency and format of emails I receive?
A: Go to My Profile and click on the "My Account" tab then click on "Email Preferences".
For General Emails, Community Emails, Contact Requests, and Comment Notification Emails, you will be able to select your email preference.
Q: How do I leave a community or unsubscribe from a discussion?
A: Go to My Profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Under Actions, click the drop down button next to "Edit Email" and click "Leave Community."
Q: How do I respond to others’ posts?
A: Click “Reply to Discussion” to send your message to the entire community or “Reply to Sender” to only send your message back to the sender; both links are located to the right of the post. We recommend replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: Go to “Participate" > “Post a message.” You can choose which community you would like to post your message to, then enter what you would like to say in the text box and click send. From an email, you can use the “Reply to Group” link in the right navigation bar.
Q: Can I search for posts across all the communities?
A: Yes. Enter a keyword in the search bar. From the results page, you can filter on content type, date range or posted by.
Q: How do I see a listing of all of the posts to a specific Community?
A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the community on the appropriate communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.
Q: How do the libraries get populated?
A: The libraries are populated in two ways: When you include an attachment in a discussion post, the system automatically places it in the library. You can also upload documents directly by using the “Share a file” link found under “Participate” in the main navigation or "Create a new library entry" on any community's library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select the “Share a file” link found under “Participate” in the main navigation or "Create a new library entry" on any community's landing page. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
- Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish” (you may have to scroll down to access these buttons).
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: What are the “tags” for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.